Corporate Values

Five Lamps has six key corporate values.

We pride ourselves on our high quality service provision and are committed to breaking down the barriers that people face as they seek economic, social and financial inclusion. We believe that our integrated service provision offers our customers an unusually high level and range of support.

1. Making People Matter

• Treating people with respect
• Releasing Potential
• Keeping confidentiality
• Helping people to help themselves
• Encouraging self worth
• Challenging self-perceptions

2. Service Matters

• Offering integrated service to individuals, families and businesses
• Maintaining a consistent high standard of customer delivery across the organisation
• Measuring customer experience and responding to feedback
• Providing easy access to services-"No wrong Door"
• Needs based service that customers and employers value
• Individual packages of support-One size does not fit all
• Sustaining customer loyalty

3. Informed Choices

• Offering different options and real choice
• Integrating information sources and referrals to partner organisations
• Providing quality information to support better decision-making
• Turning aspirations into reality

4. Sharing Success

• Excellent internal and external communications
• Effective marketing and promotion
• Building win/win partnerships
• Celebrating success
• Replicating what works and learning from experience

5. Making Communities Matter

• Understanding Neighbourhoods and their needs
• Developing accessible local service for local people
• Operating throughout the North East of England
• Including Everyone
• Catalyst for new models of public service delivery

6. Performance Matters

• Achieving Targets
• Assuring quality and achieving quality standards
• Growing the skills and capacity of our staff and volunteers
• Pursuing continuous improvement
• Personal accountability and delegate authority
• Being proactive not reactive
• Winning contracts
• Individual commitment to corporate goals
• 360 degree communication with managers and staff