Tell us how we are doing!

Whatever your views are, we welcome them. 

Tell us how we are doing

Have you found a service provided by the Five Lamps really useful?
Has a Five Lamps member of staff been really helpful?
Do you have an idea that will help us to work better?

Let us know! We are keen to hear your views on Five Lamps; you can give these:

• Online - Online Comments Form 
• Email - nicholastorr@fivelamps.org.uk
• In writing - Nichola Storr, Five Lamps, Eldon Street, Thornaby, TS17 7DJ

For more information, download our procedure on Comments, Compliments and Suggestions (PDF).

Complaints

Five Lamps aims to provide it’s customers with a high standard of service. If we fail to do this we want to know about it.  This will enable us to not only to resolve the specific problem, but prevent it from happening again.

You can make a complaint:

• Online - Online Complaints Form 
• Email - nicholastorr@fivelamps.org.uk
• In writing - Nichola Storr, Five Lamps, Eldon Street, Thornaby, TS17 7DJ

For more information on how to make a complaint, download our Complaints Procedure (PDF)