Making People Matter

Treating people with respect

Releasing Potential

Keeping confidentiality

Helping people to help themselves

Encouraging self worth

Challenging self-perceptions

 Service Matters

Offering integrated service to individuals, families and businesses

Maintaining a consistent high standard of customer delivery across the organisation

Measuring customer experience and responding to feedback

Providing easy access to services-"No wrong Door"

Needs based service that customers and employers value

Individual packages of support-One size does not fit all

Sustaining customer loyalty

 Informed Choices

Offering different options and real choice

Integrating information sources and referrals to partner organisations

Providing quality information to support better decision-making

Turning aspirations into reality

Sharing Success

Excellent internal and external communications

Effective marketing and promotion

Building win/win partnerships

Celebrating success

Replicating what works and learning from experience

Making Communities Matter

Understanding Neighbourhoods and their needs

Developing accessible local service for local people

Operating throughout the North East of England

Including Everyone

Catalyst for new models of public service delivery

 Performance Matters

Achieving Targets

Assuring quality and achieving quality standards

Growing the skills and capacity of our staff and volunteers

Pursuing continuous improvement

Personal accountability and delegate authority

Being proactive not reactive

Winning contracts

Individual commitment to corporate goals

360 degree communication with managers and staff