Kathleen Dawson from Stanley, Durham is an existing Five Lamps Financial Inclusion customer who was having additional financial problems and struggling to meet payments on 2 catalogue accounts she held with a creditor.
She was struggling to meet the monthly payments and had done the right thing by talking to her creditors to explain her situation. Unfortunately they would not listen to her and had refused to reduce her monthly payments.
Kathleen had also contacted a Debt Management company, who said they would deal with this matter on her behalf and they had given her details of what the reduced payments would be. She was not happy with the figures being quoted or the service being offered, so contacted John Hird, Five Lamps’ Senior Loans Officer for help.
Kathleen came along with her sister who had an appointment with Five Lamps and spoke to John about her problems. John carried out an in-depth income and expenditure with Kathleen and then wrote to her creditors to make an affordable and reasonable offer, which was in effect a 50% reduction on her existing payments.
Kathleen’s creditors were happy to accept this offer and Kathleen was happy and relieved when John rang to tell her the news.
She said
“Thank you John and Five Lamps for all your help and dealing with this matter on my behalf, it is such a relief that the matter has now been sorted out. John’s hard work has cut my debts in half”