Home Care

Five Lamps Home Care

Our Statement of Purpose;  

Aims to:

Provide an effective, safe, caring and responsive domiciliary care service which meets the aspirations of service users, our staff and key stakeholders by enhancing personal dignity, wellbeing and independence.  

Objectives:

Five Lamps Home Care will achieve their aim by;
  • Communicating effectively with individuals and their support network regarding decisions that will have an effect on them
  • Enabling people to exercise choice and control over their own lives
  • Facilitating and encouraging the engagement of family and friends
  • Developing approaches to meet the “wider” needs of individuals and help facilitate independence, prevent deterioration and enhance well-being
  • Enabling participation as active and equal citizens both economically and socially
  • Creating added social value
  • Engaging, involving and motivating staff to ensure a high performing, motivated and committed workforce
  • Promoting continuous improvement and supporting best practice which is compliant with all extant legislative and regulatory requirements
  • Embracing and promoting people’s diversities and independence
  • Facilitating and encouraging the engagement of family and friends
As a social enterprise rooted with the community we serve Five Lamps Home Care service will reinvest any profits back into the service to deliver high quality care and support.

Our Office Base is:
South Thornaby Community Centre
Havilland Road
Thornaby
Stockton On Tees
TS17 9JG

Complaints procedure
Five Lamps considers a complaint to be any expression (whether oral or written) of dissatisfaction and whether justified or not from or on behalf of a service user about Five Lamps Home Care, or failure to provide a service.
If you are unhappy with the service and would like to make a complaint please contact Five Lamps, Registered Manager, Justyna Jalowiec on; 01642 753514.

For more information on Five Lamps Home Care, please contact; 01642 753514, homecare@fivelamps.org.uk
To download our full statement of purpose, please click here.
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