The Five Lamps Organisation (including Conduit and Conduit Scotland) offer great opportunities for talented people

Out of Hours Care Supervisor

Job description

We have an exciting opportunity in our Charity for an experienced Supervisor to join our domiciliary home care service to provide out of hours support. This role provides a crucial aspect of the service as it enables service users, families, Care Assistants and other stakeholders to reach someone in an emergency from the company and receive assistance whenever the office is closed.

Successful candidates will need to work flexibly within the office and from home.

We deliver Home Care service, which includes an Extra Care Scheme across Stockton South, delivering c2,000 hours of care per week.


  • £0.45 per mile mileage rate
  • Ongoing training and development
  • A working environment that is open to new ideas
  • A team who are passionate about the service we offer
  • The satisfaction of working for an innovative charity
  • Access to an Employee Assistance Programme

Location: Based at Parkside Court Extra Care Scheme, Thornaby but also working flexibility from home covering a rota. You may at times need to able to go out and cover care calls across Stockton-on-Tees and therefore you will need to have your own transport and business insurance.

Hours: Shifts available covering:

  • 06:30 x 08:30
  • 17:00 x 23:00 (Monday to Friday)
  • 06:30 x 15:00 and 15:00 x 23:00 (Saturday & Sundays)
  • Emergency on call cover between 23:00 and 06:30 (Monday to Sunday).
  • As part of a three-week rolling rota you will be required to work as part of the office between 8.30 x 17:00 to support with senior duties

Salary Scale: £9.50 per hour (£14.25 for bank holidays). A flat rate fee of £25.00 for emergency on call cover between 23:00 and 06:30. 45p per mile travel expenses

Job Purpose: The Out of Hours Care Supervisor will work closely with the Home Care office staff to provide out of hours cover. You will be responsible for monitoring a live call system, supporting and assisting a large team of Care Assistants out in the community and within Parkside Court to ensure our service users receive regular care at their requested time and are supported where necessary

Contract Period: 20+ hour guaranteed contract

Duties & Responsibilities

  • Efficiently coordinate the running of the business out of hours by allocating resources and monitoring performance to deliver high quality homecare to customers, including:
  • To be the first point of contact for employees, professionals, customers and their families during out of office hour
  • Being responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures
  • Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times
  • Implement company policy and procedures in relation to managing absence
  • Cover any outstanding calls and gaps in the rota
  • Monitor all visit alarms via Care Planner during out of office hours to track timeliness of care assistants
  • Support Home Care colleagues to create, update and maintain care plans with other professionals to ensure individual needs are met, particularly those that are received out of hours

Skills & Experience Required

  • NVQ 3 in Health and Social Care or equivalent (or working towards qualification)
  • At least 1 years’ experience of coordinating the delivery of home care services

Part-time hours: 20+ per week

Job Types: Full-time, Part-time, Permanent

Salary: £9.50-£14.25 per hour

COVID-19 considerations:
All care staff are provided with full PPE and our buildings have a Covid-19 risk assessments.

To apply for this post please send CVs to, or call us to speak to a member of the team on 01642 753517.


Care Assistant

An exciting opportunity has arisen to join our team of Care Assistants.

  • Are you caring?
  • Able to put people first?
  • Looking for an exciting new career in the care sector?
  • Are you flexible with a willingness to try a new way of working in domiciliary care?

If you answered yes to all of these questions and you share our values, we want you!

We are currently recruiting Care Assistants to be a part of our growing team of friendly care workers who are able to complete care needs assessments.

We are able to provide shifts between 7am to 11pm Monday to Sunday. Shifts will be split between day and night shifts on a weekly basis and you will be required to work one weekend in two.

The ideal candidate will be someone who can work well under pressure, have a passion for providing excellent care, and can maintain professional composure at all times.

Job Purpose: To provide high quality care to homecare service users that support the rights of customers to live the lives they choose as far as they are able:

  • Assist customers within their home to meet their required needs. This may involve helping the customer to wash and dress, prepare meals and administer medication
  • Duties may also include helping customers with their shopping or getting in and out of bed
  • Provide an enhanced service that promotes interaction and strives to seek further wellbeing opportunities for the customer
  • To ensure that all customers receive a consistently high quality level of service, appropriate with the standards required by Five Lamps
  • Promote the rights of each customer and keep their wishes at the centre of their care and support.

Who we are looking for

We are looking for people who care regardless of qualifications or experience. Do you share the Five Lamps vision of:

  • Seeing the possibilities to make a positive difference.
  • Valuing and celebrating individuality and diversity.
  • Supporting rights, needs, choices and dreams.
  • Being responsible, sustainable and innovative in our work.

We will give you all the training and support you need, such as obtaining a qualification in health and social care.

You will be supported by the organisation to make a difference by not only providing personal care to the people we support, but supporting them to take part in a wide range of activities, including shopping trips and social occasions as well as offering them choice to eradicate social isolation and increasing well being.

Please note that all of our positions require an Enhanced DBS check in relation to Children and Adults.


*Please be aware that the below salaries are currently under review*

  • £8.91 per hour
  • £9.28 per hour for weekend work
  • £13.37 for bank holidays
  • Paid travel time
  • Mileage at 45p per mile
  • Access to an Employee Assistance Wellbeing Programme

Hours: Shifts available from 7am to 11pm, Monday to Sunday

To apply for this post please send CVs to, or call us to speak to a member of the team on 01642 753517.

Volunteers (Youth Work)

We are seeking enthusiastic individuals to join our youth services team to support the delivery of fun, safe, social and educational activities to young people

To apply for this post, please contact Darren Iveson, Youth Services Manager on (01642) 753511 or