Five Lamps is a complex organisation delivering a wide variety or products and services to a range of vulnerable customers.

Underpinning this statement we have a comprehensive Business Continuity Plan that continues to be reviewed and updated. It is established to help us firstly protect the health and safety of our colleagues, customers and stakeholders and ensure we can continue to deliver services either with a reduced workforce or if in the worst case we need to close our offices.

last updated: 24/03/2020

Here are some frequently asked questions by our customers:

Will you be closing your buildings? (South Thornaby Community Centre, The Youthy & Eldon Street)

In light of the latest government announcements and Public Health updates, Five Lamps has taken the decision to close the South Thornaby Community Centre and Eldon Street to the public.

We know that South Thornaby is used by a variety of community groups however many have now cancelled their booking and with the latest recommendations to keep social contact to a minimum, we believe the decision to close is in the best interests of our colleagues and customers. With increasing risk of colleagues having to self-isolate and we move to support those colleagues who are able to, to work from home we also need to prioritise our resource to make sure we can continue to deliver vital services. We know this is a worrying and uncertain time for everyone. Five Lamps is really committed to the Thornaby area as well as Teesside and during this period we will be working with volunteers and other organisations to support the local community in different ways.

The Youthy has also closed and we will not be delivering evening youth services at this time.

Eldon Street will remain open for our Home Care service only. All staff are now moving to home working, however, our Home Care staff must be in the office to deliver essential domiciliary care and to support our Care Assistants. To contact Eldon Street, please email

I have a face to face appointment with a member of your team, will this still be going ahead?

We have cancelled all face to face meetings and appointments. The team are working hard to identify ways we can still offer you the same service whether this is digitally or over the telephone rather than face to face.

I am a Home Care Service User and I am concerned about my care if you become short staffed or people have to self-isolate

All of our Home Care Service Users will be receiving a letter to advise them of our contingency plans. Please be advised that we do have a process in place to ensure we can still deliver care if our work force is reduced because of COVID-19.